Privacy Policy

1. Introduction

This Privacy Policy applies to the Opernix Technologies website and the enquiries you submit through it. In this policy, “Opernix,” “we,” “us,” and “our” refer to Opernix Technologies.

This policy describes our intended approach to handling personal information. The specific information we process depends on the website features you use and the nature of your interaction with us.

2. Information We May Collect

Depending on how you use our website, we may collect the following categories of information:

• Contact information: your name, email address, company name, and other contact details you choose to provide.
• Enquiry information: the contents of your messages, questions, service requests, and other information you submit to us.
• Technical information: information that may be generated when you access the website, such as browser type, device information, IP address, and diagnostic logs.
• Usage information: information about how visitors interact with the website, where applicable and depending on the analytics tools enabled.

Please do not submit passwords, payment card details, confidential client records, or other sensitive information through a general website enquiry form.

3. How We Use Information

We may use information for purposes such as:

• Responding to questions and business enquiries.
• Understanding your requirements and discussing potential projects.
• Providing information about services you request.
• Operating, maintaining, and protecting the website.
• Diagnosing technical issues and preventing misuse.
• Meeting applicable legal obligations and resolving disputes.

We aim to use information only for appropriate purposes connected with the relevant interaction or as otherwise permitted or required by applicable law.

4. Legal Grounds for Processing

Where applicable law requires a legal basis for processing personal information, the basis may depend on the circumstances. It may include your consent, taking steps at your request before entering a contract, performing a contract, complying with legal obligations, or pursuing legitimate interests where permitted by law.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, remember preferences, maintain security, or provide analytics, depending on the features and settings enabled.

The availability and use of these technologies may depend on the website platform and any additional tools we configure. Where required, appropriate information and consent choices should be provided to visitors.

You may also be able to control cookies through your browser settings. Blocking certain cookies may affect some website functionality.

6. Third-Party Services

Our website is hosted using the Odoo platform. Odoo and other service providers may process information as needed to host, maintain, secure, or support website functionality.

If we enable additional services, such as analytics, embedded content, scheduling tools, or external AI services, those providers may process relevant information under their own terms and privacy policies.

We encourage you to review the privacy information of relevant third-party providers. The providers and tools actually used should be confirmed before this policy is published.

7. When We Share Information

We do not treat the information you submit as public information simply because you contact us. However, information may need to be shared in limited circumstances, including:

• With hosting, infrastructure, communications, or other service providers where necessary for website operations and business communications.
• When disclosure is required by applicable law, a valid legal process, or a competent authority.
• Where necessary to protect the rights, security, or legitimate interests of Opernix, our users, or others, as permitted by law.
• In connection with a business reorganization or transfer, subject to applicable legal requirements.

We do not sell personal information as a business model. Any other sharing practices should be disclosed where required by applicable law.

8. Data Storage and International Transfers

Information may be stored or processed in locations where we or our service providers operate. Depending on the hosting configuration and services used, those locations may be outside your country.

Where applicable law imposes requirements on international transfers, we will need to follow the requirements that apply to the relevant processing.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing business relationships, maintaining security, and meeting applicable legal or recordkeeping obligations.

Retention periods may differ depending on the type of information, the reason it was collected, and any legal requirements. When information is no longer needed, it should be deleted or appropriately anonymized where reasonably practicable and lawful.

10. Security

We aim to use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

No website, transmission method, or storage system can be guaranteed to be completely secure. Please avoid sending sensitive information through general contact forms or ordinary email.

11. Your Privacy Rights

Depending on your location and the laws that apply, you may have rights concerning your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information in appropriate circumstances.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent.
• Raise a complaint with a competent privacy authority, where applicable.

These rights are subject to applicable law, including any relevant exceptions or limitations. To make a request, contact us using the contact page linked below.

12. Children's Privacy

This website is intended for general business audiences and is not designed specifically for children. We do not knowingly seek to collect children's personal information through the website. If you believe a child has provided personal information to us, please contact us so the matter can be reviewed.

13. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. Please review their policies before submitting personal information.

14. Changes to This Policy

We may update this Privacy Policy as our website, services, or practices change. The revised version will be published on this page with an updated revision date. Please review this page periodically for relevant changes.